Questions & Answers

Which pens can I use on the mats?

Only felt tip pens and white board pens can be used on the mats. Any other pens will damage the mats and will result in permanent marks. We recommend you use a dark-coloured felt tip as these show up best on the mats. 

Do you recommend a particular felt tip for the mats?

We have tried and tested a number of varieties of felt tip pens on the mats.  We have found Staedtler (tripluscolour 1.0mm), Crayola (Supertips) and Berol white board pens work particularly well on the mats. 

How do I clean my mats?

The mats should be wiped clean using a soft damp cloth before putting them away. This will prolong the life of your mats.  You should not use anything abrasive such as scouring pads. Do not submerge your mats in water or place in the dishwasher as this will damage the mats.

Are the mats safe for children?

Yes. The mats are made from materials and inks that comply with British safety standards. They are finished with rounded corners for added safety. They are manufactured in Wiltshire and Somerset so we are able to closely monitor the quality and finish of our mats.

What are your delivery charges?

For our current delivery charges please click here.

What is the status of my order?

You can track your order online by clicking on your account details.

What are your Terms and Conditions?

To view our Terms and Conditions please click here.